Terms and Conditions

Effective date: November 8, 2026

By accessing and using our services, you agree to the following terms and conditions:

1. Acceptance of terms

By accessing and using this website, you accept and agree to be bound by these terms and conditions. If you do not agree, please refrain from using our site or services.

2. Use of content

All content, including but not limited to text, graphics, images, and other material provided on this website, is for informational purposes only. The content is subject to change without notice and is provided on an "as-is" basis. You may not modify, reproduce, or distribute the content without our express written consent.

3. Product descriptions and performance

Descriptions of the service, its modules and the field hardware that connects to it are an overview of what the system does, not a specification and not a commitment to any particular result. Performance depends on how a site is configured, what equipment is connected, and the conditions it operates in. Figures published on this website describe what has been measured in our own testing or counted from what is deployed; they are not a promise of what you will observe in your own environment.

4. Connectivity and availability

The service depends on connectivity we do not control, including your own network, mobile and satellite links, and the infrastructure between them. Field hardware is designed to keep recording and to resend when a link returns, but we do not undertake that the service will be uninterrupted or free of error. We do not resell or provide the connectivity itself.

5. Intended use

Powoflow is a system of record for assets, maintenance and telemetry. It observes, correlates and presents; it does not actuate equipment and is not a control system, a safety instrumented system, or a substitute for one. Do not use it as the sole basis for a decision on which safety depends, and do not place it inside a control loop. Whether it suits a given operation depends on the environment, the equipment connected to it and how it is configured. SOS and alarm features help your team respond. They do not contact emergency services and do not replace your emergency procedures.

6. Intellectual property rights

All intellectual property rights in the website and its contents are owned by us or our licensors. This includes, but is not limited to, Powoflow, system designs, technical specifications, and integrated software. You may not use, copy, or display any of these materials for commercial purposes without obtaining our prior written permission.

7. Limitation of liability

We shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use of this website or the inability to use it.

8. Disclaimer of warranties

We provide the website and its content on an "as-is" and "as-available" basis without any warranties, express or implied.

9. Privacy and data collection

We are committed to protecting your privacy. Any personal data collected through this website is subject to our Privacy Policy. By using our website, you consent to the collection and use of your data as described in the policy.

10. Changes to these terms

We reserve the right to update or change these terms and conditions at any time without prior notice. Continued use of the website following any changes constitutes acceptance of those changes.

11. Governing law

These terms and conditions are governed by and construed in accordance with the laws of the State of Colorado, United States, without regard to its conflict of law provisions. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the state and federal courts located in Colorado.

12. Subscription terms

12.1 Plans and billing

Plans are priced per workspace and billed monthly in US dollars, as published on our pricing page. Users, sites and devices above a paid plan's allowance are billed at the published rates.

12.2 Free plan and trial

A new workspace has 30 days at Professional limits and then moves to the Free plan unless you choose a paid plan. Nothing is deleted when it does.

12.3 Cancellation

You can cancel a paid plan at any time. It stays active for 30 days, then the workspace moves to the Free plan. Your data, alarms and devices are kept.

13. Data ownership

You retain full ownership of all data uploaded to, generated by, or collected through Powoflow, including but not limited to asset records, telemetry data, work orders, inventory records, and any content created by your users. Powoflow acts solely as a data processor on your behalf.

Upon termination of your subscription, you may request a full export of your data in standard machine-readable formats (JSON, CSV). We will make your data available for export for 90 days following termination.

14. Acceptable use policy

You agree not to use Powoflow to:

Transmit malicious code, viruses, or any software intended to damage or alter Powoflow or other systems.
Attempt to gain unauthorized access to other accounts, systems, or networks connected to Powoflow.
Use Powoflow in any manner that could disable, overburden, or impair the service, including exceeding published API rate limits.
Use automated tools to scrape, crawl, or extract data from Powoflow beyond published API capabilities.
Resell or redistribute access to Powoflow without prior written authorisation.

We enforce fair-use rate limiting on all API endpoints. Sustained usage significantly exceeding normal operational patterns may result in temporary throttling or account review. Published rate limits are documented in our developer portal.

15. Service availability

We work to keep the service available, but we do not offer an uptime commitment at this stage.

16. Hardware terms

Kits are sold at the price confirmed when you order, and the price of a starter kit is credited against your first subscription. Warranty and returns are set out in your order. Contact [email protected] about a faulty device.

17. Contact

For any questions regarding these terms or other inquiries, please contact us at [email protected].

Last Updated: September 5, 2026